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2017年英語專業四級聽力真題 對話1

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Conversation One

對話1
Questions 1 to 5 are based on Conversation One.
請根據對話1回答第1題至第5題。
W: Good afternoon, this is B.E.S. customer service line. Maggie speaking. How can I help you?
女:下午好,這里是B.E.S.客戶服務熱線。我是麥琪。有什么可以幫助您的嗎?
M: Yeah. Yeah. Look, it's about my computer I bought of you one month ago.
男:嗯。是我的電腦,一個月前從你們公司買的。
W: Yes. What seems to be the problem?
女:好的。出了什么問題呢?
M: Well, I was transferring my files to it from my flash drive and they got lost. Everything!
男:嗯,我從閃存盤往電腦里傳文件的時候,文件丟失了。全丟了!
W: Okay. Now, don't worry. I'm sure we can sort something out. First, can you give me a few details? The computer has lost all your data, you say?
女:好的,您別著急。我們慢慢解決。可以先告訴我詳細情況嗎?您剛才說,電腦弄丟了您所有的文件是嗎?
M: Yes. But you don't understand. It wiped everything of the flash drive as well. My whole life! My whole life was in those files!
男:對!你不知道。連閃存盤里的東西都全沒了!那可是我的命啊!那些文件就是我的全部生命!
W: Oh. My goodness. Are you sure? Sounds like the problem is with your flash drive.
女:天吶。您確定嗎?好像是您閃存盤出了問題。
M: Of course not. There is nothing wrong with my flash drive. I've had it for years. And I used it yesterday in my office, in another computer.
男:不可能!我的閃存盤沒問題。我都用了好幾年了,昨天在辦公室里還插在另一臺電腦上用過。
W: Okay. I can understand how upset you must be. Now, I don't think we can deal with it on the phone, so I'm going to send a service engineer to see if they can retrieve your data. Can you give me your product reference number?
女:好的。我知道您一定很著急。我們在電話上也不能解決問題。我這邊會派客服工程師去看看能不能幫您恢復數據。可以給我您的產品參考號嗎?
M: Mmm. Ah, yes. Here it is. It's RF40101.
男:嗯,好,是RF40101。
W: Thank you.
女:謝謝。
M: I'll be expecting a total refund and compensation if this can't be fixed.
男:修不好的話,我想退全款,并要求賠償。
W: I'm sorry. But we are not authorized to give refunds. What I can do is to send you a brand-new computer. How would that be?
女:對不起。我們沒有權利幫您退款。我只能給您換一臺新電腦,您看怎么樣?
M: But mine is supposed to be a brand-new computer. You think I want another one of these? After what the last one did to my files?
男:可是我現在這個也算是新電腦啊。你覺得我還能再接受一個這樣的電腦嗎?這個電腦都把我文件弄丟了。
W: Well, let's see what our engineer can do. Hopefully, it's not quite as bad as you think. Now, I've got your address here in your customer file—No.23, Bond Street, right?
女:好吧,那我們等工程師的處理結果吧。不過,事情并沒有您想象的那么糟糕。我這邊從您的客戶檔案里找到了您的地址,龐德街23號,對嗎?
M: Yeah. Right.
男:對。
W: And it's a Mr. Adams, isn't it?
女:亞當斯先生,對嗎?
M: Yes.
男:是。
W: Right. Mr. Adams, we'll have an engineer with you early tomorrow morning. And I'll ask him to bring a new hard disc with him. Will you be at home?
女:好的,亞當斯先生。明天上午我們的工程師會到您那邊。我會讓他帶一個新硬盤過去。您到時候在家嗎?
M: Yes. But not before 8:30.
男:在家。八點半以后在家。
W: Okay. Our engineer will contact you before he comes. Can you be reached by this number---6574-3205?
女:好的。我們的工程師到之前會聯系您。您的號碼是6574-3205對嗎?
M: Yes. Sure.
男:是的。
W: Well. Best of luck this afternoon. I hope we can solve the problem for you.
女:好的。祝您下午好運。希望我們可以為您解決問題。
M: Well. Thanks. Ur...Good bye.
男:好的,謝謝。呃……再見。
W: Good bye, Mr. Adams.
女:再見,亞當斯先生。
Questions 1 to 5 are based on Conversation One.
請根據對話1回答第1題到第5題。
Q1: What's wrong with the man's computer?
第1題:這個男士的電腦出了什么問題?
Q2: How will the man be compensated if the computer can't be fixed?
第2題:電腦修不好的話,這位男士會得到什么樣的賠償?
Q3: How did the man feel about the woman's offer of compensation?
第3題:這位男士對這位女士提出的賠償方案滿意嗎?
Q4: When will the service engineer come to fix the computer?
第4題:客服工程師什么時候來修電腦?
Q5: What is the man's phone number?
第5題:這個男士的電話號碼是多少?

重點單詞   查看全部解釋    
address [ə'dres]

想一想再看

n. 住址,致詞,講話,談吐,(處理問題的)技巧

 
understand [.ʌndə'stænd]

想一想再看

vt. 理解,懂,聽說,獲悉,將 ... 理解為,認為<

 
conversation [.kɔnvə'seiʃən]

想一想再看

n. 會話,談話

聯想記憶
compensation [.kɔmpen'seiʃən]

想一想再看

n. 補償,賠償; 賠償金,物

 
reference ['refrəns]

想一想再看

n. 參考,出處,參照
n. 推薦人,推薦函<

聯想記憶
upset [ʌp'set]

想一想再看

adj. 心煩的,苦惱的,不安的
v. 推翻,

聯想記憶
retrieve [ri'tri:v]

想一想再看

vt. 挽回,恢復,回憶,補償
vi. 找回獵

聯想記憶
bond [bɔnd]

想一想再看

n. 債券,結合,粘結劑,粘合劑
vt. 使結

 
solve [sɔlv]

想一想再看

v. 解決,解答

 
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